Ordering & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other localized payment methods depending on your region. All payments are processed securely through encrypted systems.

Is my payment information secure?

Absolutely. We take your security seriously. Our website uses SSL encryption to protect your personal and payment information. We do not store your full credit card details on our servers.

How do I apply a discount code?

After adding items to your cart, proceed to the checkout page. You will see a field labeled "Discount Code," "Promo Code," or "Voucher." Enter your code there and click "Apply." The discount will be automatically subtracted from your order total.

Shipping & Delivery

Where do you ship to?

We are proud to offer international shipping to over 50 countries worldwide! Shipping costs and times vary by destination. You can select your country at checkout to see specific options and pricing.

What are my international shipping options and costs?

Shipping costs are calculated based on your location, the weight of your package, and the service you choose. You can see the exact shipping cost for your order by entering your address at checkout. We typically offer:
- Standard International Shipping: 10-15 business days
- Expedited International Shipping: 5-9 business days

How long will it take to receive my order?

Please allow 1-2 business days for us to process and pack your order. After that, delivery times depend on your selected shipping method and destination. You will receive a tracking number via email once your order ships so you can follow its journey.

Will I have to pay customs and import taxes?

For international orders, please note that your package may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We cannot predict what these charges may be, as they vary by country. For more information, please contact your local customs office.

Returns & Exchanges

What is your return and exchange policy?

We offer a 30-day hassle-free return policy from the date you receive your item. Items must be unused, in their original packaging, and with all tags attached. Please note: Return shipping for international orders is the responsibility of the customer.

How do I start a return or exchange?

Please visit our Returns Portal and enter your order number and email address to initiate the process. We will guide you through the steps. For international returns, we will provide instructions, but you will be responsible for purchasing return postage.

How long does it take to process a refund?

Once we receive your returned item at our warehouse, it takes us 3-5 business days to inspect it and process your refund. The time it takes for the refund to appear in your account will depend on your bank or payment provider.

Product & Sizing

What if I receive a damaged or incorrect item?

We're sorry if this happened! Please contact our customer service team within 7 days of delivery with your order number and photos of the damaged/incorrect product. We will work with you to find a swift resolution, which may include sending a replacement or issuing a refund.

How do I know what size to order?

We provide a detailed size guide for each product on its product page. Please refer to these measurements for the best fit. All measurements are in centimeters. If you're between sizes, we typically recommend sizing up.

Account & Support

How do I reset my password?

Click the "Forgot Password?" link on the login page. Enter the email address associated with your account, and we will send you a link to create a new password.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to the courier's website. You can also log into your account on our site and view the order status in your "Order History."

How can I contact customer service?

Our friendly customer service team is happy to help! You can reach us via:
- Contact Form: [Contact Us]
- Live Chat: Available on the website during business hours (Mon-Fri, 9 AM - 5 PM EST)
We strive to respond to all inquiries within 24 business hours.